Legal terms and conditions governing your use of the Fractro platform
Last updated: December 2024
Introduction
These Terms of Service ("Terms") govern your use of the Fractro platform operated by Fractro Technologies Pvt. Ltd. ("Company", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
Fractro is a SEBI-registered platform facilitating fractional ownership of real estate assets in India. These Terms comply with applicable Indian laws including the Companies Act 2013, SEBI regulations, and the Information Technology Act 2000.
Definitions
Platform:The Fractro website, mobile application, and related services
Fractional Ownership:Legal ownership of a percentage share in a real estate property
User/Investor:Any individual or entity using our platform to invest in properties
Property:Real estate assets available for fractional investment through our platform
KYC:Know Your Customer verification process as required by Indian law
Eligibility
To use our platform, you must:
Be at least 18 years of age
Be a resident of India with valid Indian documents
Have a valid PAN card and Aadhaar card
Complete our KYC verification process
Have a valid Indian bank account
Not be restricted from investing under applicable laws
Agree to these Terms and our Privacy Policy
Account Registration and Security
Registration Requirements
Provide accurate and complete information during registration
Submit required KYC documents for verification
Maintain updated contact and financial information
Use your legal name as per government-issued documents
Account Security
Keep your login credentials confidential and secure
Notify us immediately of any unauthorized account access
Enable two-factor authentication when available
You are responsible for all activities under your account
We may suspend accounts that violate security policies
Investment Terms
Investment Process
Minimum investment amount is ₹25,000 per property
All investments are subject to availability and property caps
Payments must be made from your registered bank account
Investment confirmations are binding and generally non-refundable
Property ownership transfers upon successful payment processing
Ownership Rights
You receive proportional ownership rights in the property
Rental income is distributed monthly based on ownership percentage
Capital appreciation benefits accrue to all fractional owners
Voting rights may apply for major property decisions
Ownership transfers are governed by applicable property laws
Exit and Liquidity
Secondary market transactions subject to platform availability
Property sales typically occur after 5-7 years
Exit proceeds distributed proportionally to ownership
Transaction fees may apply to secondary market sales
Lock-in periods may apply to certain investment products
Risk Disclosures
IMPORTANT: Please read carefully
Real estate investments involve substantial risks. Past performance does not guarantee future results.
Investment Risks
Property values may decrease due to market conditions
Rental income is not guaranteed and may fluctuate
Liquidity may be limited; you may not be able to sell quickly
Economic downturns can affect property performance
Natural disasters or property damage may impact returns
Regulatory changes may affect investment viability
Platform Risks
Technology failures may temporarily affect platform access
Third-party service provider failures may impact operations
Business model changes may affect service availability
User Obligations and Prohibited Activities
You agree to:
Use the platform only for lawful purposes
Provide accurate and truthful information
Comply with all applicable laws and regulations
Respect intellectual property rights
Maintain confidentiality of proprietary information
Prohibited activities include:
Money laundering or financing illegal activities
Providing false or misleading information
Attempting to manipulate property valuations
Sharing account credentials with third parties
Engaging in fraudulent or deceptive practices
Violating platform security measures
Fees and Charges
Our fee structure is transparent and disclosed before transactions:
Platform fees for investment processing
Property management fees (included in rental calculations)
Secondary market transaction fees
Payment processing charges
Annual maintenance fees (if applicable)
Exit fees for property sales
All fees are clearly disclosed and agreed upon before transactions. Fee structures may change with advance notice.
Intellectual Property
The Fractro platform, including its design, content, features, and functionality, is owned by Fractro Technologies Pvt. Ltd. and protected by intellectual property laws.
You may not copy, modify, or distribute our platform content
Our trademarks and logos may not be used without permission
User-generated content remains your property but grants us usage rights
We respect third-party intellectual property rights
Disclaimers and Limitations
Service Disclaimers
Services are provided "as is" without warranties
We do not guarantee investment returns or property performance
Platform availability is subject to maintenance and technical issues
Third-party information accuracy is not guaranteed
Liability Limitations
Our liability is limited to the maximum extent permitted by law. We are not liable for indirect, consequential, or punitive damages arising from platform use or investment losses.
Governing Law and Dispute Resolution
These Terms are governed by Indian law
Disputes will be resolved through arbitration in Bangalore, Karnataka
Courts in Bangalore have exclusive jurisdiction
SEBI grievance mechanisms apply to investment disputes
Mediation may be attempted before formal proceedings
Termination
We may terminate or suspend your account for violations of these Terms, illegal activities, or regulatory requirements. You may close your account at any time, subject to pending investments and obligations.
Upon termination, your property ownership rights remain intact, but platform access will be restricted. Outstanding obligations survive termination.
Contact Information
For questions about these Terms or legal matters, contact us:
Email: legal@fractro.com
Phone: +91 80 4567 8900
Address: Koramangala, Bangalore, Karnataka 560034
Business Hours: Monday-Friday, 9 AM - 6 PM IST
Terms Updates
We may update these Terms periodically to reflect legal changes, platform improvements, or regulatory requirements. Material changes will be communicated through email or platform notifications. Continued use after modifications constitutes acceptance of updated Terms.
Acknowledgment
By using the Fractro platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. You confirm that you meet all eligibility requirements and understand the risks associated with real estate investment.