Privacy Policy

Introduction

Fractro Technologies Pvt. Ltd. ("Fractro", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fractional real estate investment platform.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy complies with the Information Technology Act, 2000, and other applicable Indian laws and regulations including SEBI guidelines.

Information We Collect

Personal Information

• Name, email address, phone number
• PAN card, Aadhaar card, and other KYC documents
• Bank account details and financial information
• Investment preferences and risk profile
• Address and other contact information

Technical Information

• Device information (IP address, browser type, operating system)
• Usage data and platform interaction patterns
• Cookies and similar tracking technologies
• Location data (with your consent)

Investment Information

• Investment amounts and transaction history
• Property preferences and portfolio composition
• Communication records and support interactions
• Risk assessment and suitability information

How We Use Your Information

Service Provision

• Process your investments and manage your portfolio
• Verify your identity and complete KYC compliance
• Facilitate property transactions and ownership transfers
• Provide customer support and respond to inquiries

Legal Compliance

• Comply with SEBI regulations and reporting requirements
• Meet anti-money laundering (AML) and fraud prevention obligations
• Respond to legal requests and regulatory inquiries
• Maintain records as required by applicable laws

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and investment opportunities
• Send relevant updates about properties and market insights
• Personalize your investment experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment processors and banking partners
• KYC verification and document authentication services
• Property management companies and legal advisors
• Cloud storage and data processing providers

Legal Requirements

• Regulatory authorities (SEBI, RBI, Income Tax Department)
• Law enforcement agencies when legally required
• Courts and tribunals in legal proceedings
• Auditors and compliance officers

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement industry-standard security measures to protect your information:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection practices
• Restricted access to personal information on a need-to-know basis

Your Rights

Under Indian privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Grievance: File complaints regarding privacy violations

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Investment-related records are maintained for at least 7 years as required by SEBI regulations. KYC documents are retained as mandated by applicable laws.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Marketing cookies for relevant advertisements (with consent)

You can control cookie settings through your browser preferences.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or platform notifications. Your continued use of our services after such modifications constitutes acceptance of the updated policy.